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Shipping policy

At The Scent Store, we are committed to providing our customers with exceptional service, including a smooth and hassle-free shipping experience.

Shipping Times:
We strive to ship out all orders within 1-2 business days of receiving payment. Delivery times may vary depending on the shipping method chosen at checkout and the destination of the package. Estimated shipping times will be provided during the checkout process.

Shipping Methods:
We use a variety of reliable shipping carriers, including USPS, FedEx, and UPS, to ensure that your package arrives safely and on time. Shipping rates may vary depending on the size and weight of your order, as well as your location.

Shipping Costs:
Shipping costs will be calculated and displayed during the checkout process. Please note that additional customs fees or taxes may apply for international orders, and are the responsibility of the customer.

Order Tracking:
We provide tracking information for all orders, which will be sent to the email address provided at checkout. You can track your order through the carrier's website using the tracking number provided.

Shipping Address:
Please ensure that the shipping address provided at checkout is correct, as we are not responsible for packages that are lost or delayed due to incorrect addresses.

Shipping Damage:
If your package arrives damaged, please contact us immediately at jackgierlich@gmail.com or by phone at 7186142702. We will work with the carrier to resolve the issue and ensure that you receive a replacement as soon as possible.

If you have any questions or concerns about our shipping policy, please don't hesitate to contact us at  jackgierlich@gmail.com or by phone at 7186142702. We're here to help!